IT Policy, Processes, and Procedures Modernization
The creation of IT policies, processes, and procedures creates a link between the company’s business vision and its daily operations. They allow management to provide guidance for the company’s direction without having to become involved in decisions made at every level. When written and maintained properly, they ensure IT activities are conducted in a consistent, efficient, and repeatable fashion.
However, an organization’s policies, processes, and procedures must exist in a dynamic environment, and are continuously impacted by change. If not periodically refreshed, they can drift out-of-alignment with the company’s objectives and become an impediment to efficient operations.
Effective IT policies, processes, and procedures must be refreshed on a regular basis to ensure they maintain relevant and in proper alignment with stated business direction. Unfortunately they lack the high level of visibility enjoyed by major applications, systems, and networks. Once documented, they tend to be left alone until some major issue forces them to the forefront for re-evaluation. However, in the interim period their problems tend to have a cumulative effect on business activities.
Some of the “creeping difficulties” caused by having outdated policies and procedures Include:
- Growing inefficiency of daily activities
- Operations not conforming with business goals
- The potential for confusion and contradiction
- Unnecessary expense, due to errors and mistakes
- Inefficiency and duplication of efforts
- Declining employee productivity
A lack of consistent or up-to-date policies, processes, and procedures slowly erodes the operational efficiency of an organization, allowing the structure to evolve into isolated islands of management where each autonomous group makes its own decisions about what is best for the company.
The remedy for outdated policies, processes, and procedures is a thorough assessment of what currently exists, and how well it aligns with current business vision and objectives. This includes:
- Comprehensive review and gap analysis of existing policies, processes, and procedures
- Evaluation of current and emerging technologies to determine the impact of change
- Management workshops to develop updated content
- Review of individual process flows to determine if they provide optimum efficiency
- Testing of revised policies, processes, and procedures to validate revisions
There is little “magic” involved in updating policies, processes, and procedures. Existing documents must be examined and modernized with information that is currently in-line with existing business vision and objectives.
The first step in this process is a comprehensive review of existing policies, processes, and procedures to establish a baseline and identify which sections will need revision.
If you’re ready to immediately update your current IT policies, processes, and proceures, please give us a call at (630) 513-9747. However, if you are aware that something needs to be done about aging policies and processes but are struggling with how to get started, we have IT Process Specialists that can help identify information required for the update. Please give us 30-minutes of your time and we can help you bring clarity to this critical issue.