Disaster Recovery and Business Continuity
We live in a world that is always on – 24 hours a day, 7 days a week. Today’s customer no longer lives down the street or in the immediate area. They can be located anywhere in the nation or in any other part of the world. The reach of a global Internet demands that IT operations remain operational and responsive any time potential clients want to contact your system. Any interruption may cause customers to abandon your website and click on the next provider listed.
Modern computing infrastructure must be designed to be highly resilient and tolerant to local equipment failures. But what happens when major catastrophic event occur that disrupts your business? If your IT operations are confronted with a major loss of resources, is it capable of smoothly and flawlessly transitioning operations to other facilities without suffering a loss of services? Once restored, will accounts continue where they left off, or will they need to roll back to some earlier point to ensure data corruption did not occur?
Computer outages are usually painfully expensive. Not only is the continual revenue stream interrupted, but the organization also incurs additional costs from:
Customers are very unforgiving of disruptions of services. If they are unable to maintain their session due to delivery problems with your system, they will quickly move on. Once they've moved on, it can be extremely difficult to dissuade lost clients from utilizing your competitor’s products.
- Detection, containment, recovery, and return to service
- Loss of employee productivity during the outage
- Lost or corrupted transactions that were in-process
- Negative impact on the company's reputation
- Customer churn and reduced market share
- Potential loss of future business opportunities
Operational integrity is an ability to absorb a catastrophic evert at the primary site, and seamlessly shift operations to a secondary site without any disruption in products and services whatsoever. In addition, this solution must be functional, efficient, economical, and manageable to ensure it doesn’t cost an exorbitant amount to maintain.
To accomplish the business objectives of a failover operation, every aspect of business and operations must be evaluated to ensure there are no inherent vulnerabilities. Both internal and external IT architectures must be designed to be robust, performant, secure, and economical.
Any discussion of operational continuity must began with business management. What are the goals and objectives of the organization? How quickly must operations be restored, and to what extent? Can they be phased in, focusing on critical systems first, or must they all remain on-line throughout the event. First steps should include:
- Executive and stakeholder interviews
- Management workshops
- An equipment inventory
- Gap analysis studies
- Identification of all key business processes
Once we have a clear understanding of the organizations risks from a catastrophic event, we can assist you with the development of a disaster recovery plan that is comprehensive in coverage, yet economical to deploy.
If you’re ready to move ahead with the formulation of your disaster recovery program, please give us a call at (630) 513-9747. However, if you already know a change in your disaster recovery plan is needed but are struggling with where to start, we have several assessment programs that can provide the information necessary to make good decisions. Please give us 30-minutes to help you bring clarity to this complex issue.